Welcome to our Terms of Service Agreement.
When registering or ordering service from this company you the “Customer” are required to keep up to date with changes in our policy and service guidelines. It is your responsibly to read our terms of service completely. If you do not understand any part of our terms please let us know.

1. Definitions
“Customer” A person or group purchasing or about to purchase service with VoiceHost.net. “Company” The site and/or services of VoiceHost.net. “Voice Server” A single application process hosted on a single internet server over the internet for entertainment and/or recreational purposes.

2. Responsibility Guidelines
a. Company Responsibilities –
We are responsible for the maintenance and uptime of our network and hardware. We will provide the Customer with a complete running and ready to use Voice Server at time of server setup with Web Based Control Panel, admin login and choice of a private team pass if the customer requests it. (team password to join voice server optional), High Quality Network performance based on the location of your server hosting, 99% Uptime Guarantee (See 99% uptime guarantee section 5 below), 24 hours server management, web access to control panel, 24 hour onsite hardware and network connectivity uptime monitoring, Friendly Support from our Technical Support Staff via Online Support Ticket System. Hardware and Network where servers are hosted are monitored 24/7. We are obligated to provide you with fast efficient support for your hosted voice server. We monitor all Voice Server systems to ensure all systems running Voice Server applications stay up 24 hours a day, 365 days a year and monitor many areas of server system processes including CPU, Memory, Network usage in real time to eliminate hardware overload issues assuring the best voice performance possible on server hardware for our customers enjoyment.
b. Customer Responsibilities -
You must insure that your server abides by our term of service at all times.
c. Paying for service - All payments are due before service is rendered. A service month is 30 days. Subscription payments by Paypal are automatically billed with a receipt email going to the customers paypal email every 30 days. Those that pay by mail must make sure that the next months payment has been recieved before the next billing date. If you no longer want service you are required to contact Sales Dept. with cancellation request including Voice Server IP in the email. Requests to discontinue service must be entered no later then 3 days before your next payment date to avoid additional service charges. There are no refunds for remainder of the month's unused service unless this is a new server setup. (Please see Section 5 at the bottom of this page for details on Refund Policy and when Refunds may be offered to the Customer)
d. Passworded (Private) and Public Voice Servers -
The customer has the option of having a Private (Team password) on the Voice Server or none at all. Having a Private (Team password) on the server means that someone must know the password to be able to join and talk on your voice server with you. Having a Private password on the server is the choice of the customer. Not having a password on the server means anyone can join and talk with you on your Voice server without knowing a password. At Voice Server setup an Admin password is given for Voice Server administration if the customer has not already selected one at time of order.
e. Slot Size Limits -
To provide everyone with a value dedicated Voice Server there are limits on the number of slots, number of people that can connected to your server, Example: If you ordered a 10 man server, then only 10 people can connect to your server based on the Voice Server service you applied for. If you adjust your size limit higher that you have paid for you may be found in violation of this terms of service agreement. You may at any time request an upgrade to a larger slot server by contacting Sales Dept.. Violations may result in immediate termination of service without refund.
f. Order Setup Times -
95% of orders are activated within 2 to 8 hours of payment confirmation. If for some reason your setup has not been completed within 24 Hours after recieving payment we will give you the option of added credit to your account or full refund. Based on order volume and space some orders may take longer then others.
g. Voice Server Software Liability -
VoiceHost.net is not responsible for limitations within some voice server software, including file modification, or any other design control that is not allowed by some Voice Server software. All issues with software design must be handled via the proper developer web site. It is your responsibility to contact us about any important questions you have about your Voice Server prior to purchase if you feel there limitations that are important to you. VoiceHost.net hosting fees are to cover space, bandwidth expense and our staff costs.

4. Payments and Paying for Service
Payment Processing - All payment collection is done by VoiceHost.net. when paying via credit card the name on your statement will appear as ETGameHost and ETGameHosting.com / VoiceHost.net on your Paypal Reciept. If you have questions about your billing you may contact VoiceHost.net directly at 415-626-1553.
Payment Methods Accepted - We accept payment by credit cards and eCheck via Paypal and Cashiers Check or Money Order by mail. (Contact Sales Dept. for info on how to pay by mail)
Payment via Paypal - When paying via Paypal on Subscription service all service dues will be auto deducted for monthly services (every 30 days) until you cancel service. You will be emailed a monthly reciept for all charges. We will continue to charge you for service until you cancel. All billing is reoccurring based on the terms of service you specified upon sign-up.
Payment Terms - A billing month is based on a 30 day period. All service payments must be made before service is rendered. Payment for service beyond your first payment must be made on or before you next billing date. For paypal users this is done automatically. If at any time you have questions about when your next bill is due you may e-mail or call the staff of this site.
Payment Failure - If customer fails to pay or payment does not clear for a month of service the customer will be contacted by email in order to attempt to correct the issue. If payment is not made the customers account may be suspended or cancelled for fail to pay.
Service Changes - You may change, upgrade or downgrade your service at anytime. Additional fees may apply for service upgrades if you are upgrading service in the middle of your current billing cycle. There are no prorated service credits for service downgrades.
Setup Fees - There are no server setup fees for server setups for new Voice Server orders.
Canceling Service - You may cancel your service at anytime. In order to cancel service we require you to contact Sales Dept. by email including your Voice Server's IP address related to your account no later then 3 days before your next billing period to avoid additional service charges. Upon canceling your service will continue until your current billing period ends. We will assume you want to continue service until you cancel your account. There are no refunds on unused service for the remainder of the monthly billing period but for the new customer exception and 99% uptime guarantee as stated in Refund Policy below in Section 5.


5. Service Level Agreements and Refund Policies
99% Uptime Guarantee - VoiceHost.net will provide 99% network and server hardware uptime based on 30 day period over the month of the server rental.
Server IP Assignments - VoiceHost.net's Server IP assignments normally will not change but if there is a required change in the Network Infrastructure a new IP Assigment could be required. VoiceHost.net will notify the customer with as much notice as possible about any upcoming changes to IP address assignments.
Refund Policy - You are eligible for a refund if we do not maintain 99% network uptime based on a 30 day period over the system your service is hosted on you are then eligible for a prorated refund less a $2.00 early termination fee to cover admin costs. While your ping times will be more than enjoyable on our service we will not issue refunds that are due to ping issues with you or your server members. Since there are so many ways to travel on the internet it would be impossible for anyone to guarantee internet ping times. We do our best to host your Voice Server on the best bandwidth quality as possible. All refunds are based on a prorated remainder of your service time and may only be requested by contacting Sales Dept.
New Customer Refunds - New Customers may cancel service for any reason within the first 5 days of original new service and recieve a refund minus $2 admin fee. Beyond the first 5 days of new service customers may cancel within 3 days prior to next billing date and not be billed again on the next billing period but no pro-rated refund will be offered with the exception of the 99% uptime guarantee.
Service Credits - We will credit your account if your server is down for a period of time of more then 4 hours in any given day due to hardware or network issues. Credits will be determined by our staff at the time of the issue and will be credited directly to your online account once the issue is resolved. Service credits may not be paid in cash, or refunded to credit cards.

6. Promotional Terms and Special Offers
Promotional and Special offers are treated as exceptions to other parts of our terms of service. Promotional and Special offers may have limited term guidelines.
Special Pricing - Discounted or promotional Special rates at signup are valid until the customer cancels or fails to pay for service.

7. Additional Terms
Pricing Subject to Change - Prices are subject to change with little or no notice at anytime. In order to be subject to new lower pricing your much cancel your current account and reorder under new pricing.
Upgrades and Patches - We will patch your server as needed by the voice software designers at no charge to you. Voice Servers are setup with the base install according to the type ordered. The price you pay when signing for service will remain in effect until you cancel.
Failure to Comply - Failure to comply with all current and future Terms of Service Agreements can result in termination of your account and/or service interruption. We reserve the right to discontinue your service of a server if we find your server is in violation of our Terms of Service, until the account holder insures us his/her Voice Server does comply to our Terms of Service. If service termination is in order your service can be terminated without refund. If you have questions about our TOS please send an e-mail us at support@VoiceHost.org or contact us directly at (415)626-1553.

Liability: IN NO EVENT WILL VOICEHOST.NET BE LIABLE TO CUSTOMER FOR ANY CONSEQUENTIAL, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, DATA OR GOODWILL WHETHER INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY OF THE SERVICES, PERFORMANCE, NONPERFORMANCE, NEGLIGENCE, TERMINATION, BREACH OR ACTION OR INACTION UNDER THIS AGREEMENT EVEN IF CLIENT ADVISES VOICEHOST.NET OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE FOREGOING LIMITATION ON LIABILITY, HOWEVER, SHALL NOT RELIEVE VOICEHOST.NET FROM LIABILITY FOR DIRECT DAMAGES ARISING SOLELY OUT OF VOICEHOST.NET'S GROSS NEGLIGENCE OR WANTON OR WILLFUL MISCONDUCT IN PERFORMANCE OF THE HOSTING SERVICES.